近期,大批量账户被封,其中大部分是欧美账号被封掉,卖家在登陆后台提示密码不正确,即使修改密码、更换浏览器仍然无法登陆,在此之前邮箱没有收到任何邮件通知,更惨的是申诉一律不接受,资金和货物都不退,一开始大家以为是税务问题,后来发现并非如此,最有可能是因为刷单的问题。
在此之前,在国外多位买家向亚马逊投诉收到了几十个空包裹,亚马逊在一份声明中说:“我们正在调查那些接到神秘包裹的消费者的情况,因为这样违反了我们的政策。对于违反我们的政策卖方,我们将采取取消账户、扣留付款的措施,并与执法部门合作采取适当行动。”亚马逊真的开始严厉的采取行动来遏制卖家的刷单行为。
亚马逊账号无法登录,在FBA仓库的货品该如何处理呢?
联系亚马逊付款的邮箱:
US:payments-investigate@amazon.com
CA:payments-investigate@amazon.ca
UK:payments-investigate@amazon.co.uk
FR:investigation-amzpayments@amazon.fr
DE:payments-nachforschungen@amazon.de
询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去后邮件通知他们,并把地址给他,就给你移除了。
邮件参考模板如下:
Dear Amazon team
Our seller account has been closed suddenly last week, and is still under review. However, we have a lot of products in the Amazon warehouse. In order to avoid too much storage fee, we need to remove all the inventory to our US warehouse now. Since we are still not able to login our account now, please help us to check our inventory, and send us a product list, as well as the total removal cost. We will know how to arrange. Thank you!